Network Status.

2024-08-17 10:44:10 - 2024-08-19 11:24:30

There are 3 of our Core routers that are still causing some issues after the outage on Thursday. We have routed around the problems that these are causing. We are planning to implement the same fix on our routers in Pahiatua, Wellington and Feilding tomorrow morning during our maintenance windows between 2am and 4am

There will be a 5-10 min break in service for Wellington UFB customers and some MetroLAN, DSL and UFB customers routers will re-auth

2024-08-15 12:49:38 - 2024-08-16 00:58:22

Customers' internet access may not be working due to what we believe is a routing issue. Engineers are working on it right now.

UPDATE - 15/08/24 - 1.50PM Hi all. Our Network engineers are still working on resolving the issue. We believe this is affecting all Inspire Wireless services and our own Inspire Fibre connections at present. No estimated time of when this will be repaired as yet. We'll keep posting here and on our website when updates come in.

UPDATE - 15/08/24 - 3.08pm Hi All our network team has advised that while the fault still remains, the team is getting closer to pinpointing the exact issue. Still no estimated time of repair unfortunately. We'll provide another update at 4pm.

UPDATE - 15/08/24 - 4.20PM I spoke with one of our Network Engineers, and unfortunately, there are no new updates at this time. They're carefully examining our network and collaborating with some of our equipment vendors to pinpoint the cause of the issue.

From here, we'll pause on the hourly updates and only provide them when we have some solid information or an ETA. Once again we apologise for the inconvenience.

2024-06-18 11:56:58 - 2024-06-21 17:23:42

Hi Everyone,

One of our Wholesale Providers has informed us that they will be performing network maintenance, which will cause a service outage for UFB ( Fibre) connections in the Palmerston North area. The outage will last up to 45 minutes and will occur between:

11 PM on June 19th and 6 AM on June 20th.

Services should come back online by themselves once the work is completed. If not, try giving our router a quick reboot. If all else fails, our helpdesk will be available from 8am if you need a hand. 0800 484 363.

*** UPDATE *** The maintenance work has been completed. If you are still experiencing an outage, make sure to turn your router off and back on. Most of the time this will bring the service back online. If not, please feel free to give us a call. 0800 484 363.

2023-12-07 09:07:49 - 2023-12-07 11:10:27

Hi everyone. We have been advised that there is a Fibre outage in Woodville. If your internet is not working then this is most likely the cause. Technicians have been assigned and will be dispatched today. No time frames provided by our wholesale provider as yet but we'll keep an eye on it and update where we can. Apologies for the inconvenience.

UPDATE 10AM Technicians arrived onsite and have identified the fault location. They have provided an estimated repair time of 11:30AM

UPDATE 11AM Technicians have made the repairs and full service has been restored. If your connection is still having troubles however, make sure to give your router a power cycle. Still having problems? Feel free to give us a call on 0800 484 363 :)

2023-10-19 13:16:21 - 2023-11-01 14:15:19

Hi Team. One of our Major wholesale service providers has advised that there will be a scheduled fibre outage for a large number of Inspire Net customers in the Manawatu and Blenheim area.

Start Date/Time 31/10/2023 23:00 End Date/Time 01/11/2023 06:00

This should only be around 15 minutes within this time window. During this brief downtime, you may experience a temporary interruption in your Inspire Net services, such as internet and phone services.

Let us know if you have any questions.

2023-03-23 13:39:12 - 2023-04-03 10:02:20

One of our major fibre wholesale providers will be updating their equipment, which will result in a brief outage for a large portion of our fibre customer base on March 29th, 30th and 31st between 12am and 6am. The outage is expected to last around 30 minutes, and once completed, your internet service should resume as normal. If you experience any issues reconnecting, please try rebooting your router. If you still need assistance, feel free to contact us for help.

2023-03-14 11:53:43 - 2023-03-16 11:30:31

A planned Fibre outage will take place at 12.30AM on Thursday this week (16/03/2023).

This will affect Inspire Net customers in the Auckland area with an outage. Our general customer base may also be affected with increased latency as the work involves some of our core fibre.

A repair time has not been advised by our Wholesale Provider as such, however we estimate a few hours if all goes well.

If you have any questions, please feel free to contact us on 0800 484 363 or helpdesk@inspire.net.nz